Creditpey (“the Company”) has included this Fair Practice Code as per the RBI guidelines, and the main objective to do so is to ensure complete transparency with fairness, and ethical conduct in facilitating personal loans as per our service. This Code is analysed and approved by the Board of Directors after checking all the details and then implemented for all services currently provided by the Company.
Main Objectives
- To ensure transparency and fairness in loan services, especially in applying fees and charges.
- To enhance and build customers’ trust with a keen awareness.
- To promote ethical and sustainable relationships with customers.
Available Products
- Personal Loans with short tenure
Key Commitments
- We always accomplish our work fairly, honestly, and transparently in personal loan services.
- We explicitly reveal the product features, terms and conditions, and applicable charges.
- We address all complaints efficiently and communicate shortly for fast results.
Application & Processing
- The personal loan applications include all required details, including required documents for fair customer identification.
- The customer will receive an acknowledgement once they complete the loan application.
- Sanction letters, after approval, will clarify the approved loan amount, terms, interest rate, and all penal charges in explicit language and data.
- Borrowers will get a copy of the loan agreement and repayment schedule once it is approved.
Interest & Charges
All the charges, including interest rate and penal charges, will be based on the RBI norms and will be disclosed in the loan agreement and Key Fact Statement (KFS), after receiving your final acceptance and approval.
Disbursement & Conduct
- In the case of any change in the loan terms, it will be intimated through email and phone call in advance.
- We never go through harassment or any unethical recovery practices, and it is always done as per the RBI norms.
- All the data collected from the customers will be kept confidential.
Grievance Redressal
Complaints may be registered via:
- Email: grievance@creditpey.com
- Helpline: +91 70801 80801
- Note: If the registered complaint is still unresolved within 30 days, the customer can write to the RBI Ombudsman via https://cms.rbi.org.in
